Frequently Asked Questions

Got a query? Take a look below at some of the most frequently asked questions.

Still got a question? Then get in touch at info@giveit.co.uk

 A. Can I monitor donations made against my wish list? Yes. When you register you set your own password and, once you're sent your wish list number (which happens automatically by e-mail), you can log onto your section of the website and look at donations made and messages left by your friends and family.
Here you'll also be able to see total donations generated for each charity, and we'll also email you each time a donation is made against your wish list.
D. Do donors pay any charges over and above the donation amount?
 There are no extra charges for donors.
If a donor selects a £20 gift, they'll pay just £20, and we pass that £20 onto the charity. We don't charge extra for credit card charges or gift cards (or anything else for that matter) meaning that all of what you spend actually gets to the charity.
E. Who processes the transactions?
 We use Secure Trading, the UK's leading independent internet payment service provider (they provide online donation services for the Disasters Emergency Committee for appeals such as the Asian Tsunami appeal). You will be able to pay online without delay (for example, there's no need to pre-register, e.g. for a PayPal account).
F. Do I get a receipt for my donation?
 You'll get an e-mail receipt confirming the gift(s) selected and a seperate e-mail from Secure Trading confirming that the transaction has been processed.
G. I've not received an e-mail confirming my donation.
 It could be that the e-mail address you entered was incorrect. Just drop us a note at customercare@giveit.co.uk and we'll be able to re-confirm the details for you.
H. Do charities pay anything to be part of the service?
 Participating charities aren't asked to pay any kind of upfront annual subscription or other ongoing charges. All costs of the service are covered by some of the Gift Aid claimed back from the Inland Revenue, meaning that 100% of donations really DO get to the charity.